In case you have forgotten your password, you can reset it as per below:
From the app:
Tap "Forgot Password?"
Enter your email address and Reset Password
An email will be sent to your mailbox with a link to reset your password
From the Portal and Dashboards:
Tap on the Forgot Password:
Enter your Email address and tap 'Email me the link'
This message will show at the bottom of the page once the email has been sent: