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FAQs
FAQs
Frequently asked questions
55 articles in this collection
Written by
Emily,
Jennifer,
and
Linda Vazquez
What are Tags and how can they be used?
What are tags, how tags can be used, how to change tags.
Written by
Linda Vazquez
Updated over a week ago
How to Upgrade from Starter to Enterprise Version?
How to upgrade from starter to enterprise
Written by
Linda Vazquez
Updated over a week ago
Will you be able to provide me with an account manager?
Written by
Emily
Updated over a week ago
General
Do you have a partner programme?
Written by
Emily
Updated over a week ago
Why are you better than your competition?
Written by
Emily
Updated over a week ago
How do I contact you and What are your business operating hours?
Business operating hours
Written by
Emily
Updated over a week ago
Do you have coverage in my country?
Coverage in my country
Written by
Emily
Updated over a week ago
I have another question not covered in the FAQs.
Written by
Emily
Updated over a week ago
Where are you based?
Written by
Emily
Updated over a week ago
What languages do you provide support in?
In what language do you provide support?
Written by
Emily
Updated over a week ago
Who else uses GoAudits?
Who uses GoAudits?
Written by
Emily
Updated over a week ago
What if I have any other questions?
What if I have a question not in the FAQs?
Written by
Emily
Updated over a week ago
On what platforms can I use this software?
On which platforms can I use this software?
Written by
Linda Vazquez
Updated over a week ago
Pricing
Do you support BACS transfers?
Written by
Emily
Updated over a week ago
Can I pay quarterly?
Can I pay quarterly?
Written by
Emily
Updated over a week ago
Are there any setup fees?
Written by
Emily
Updated over a week ago
What is the refund policy?
GoAudits refund policy
Written by
Emily
Updated over a week ago
My Account
Can you customise the questions?
Written by
Emily
Updated over a week ago
Can I export the data?
Written by
Emily
Updated over a week ago
Registering via GoAudits Portal
How to Register
Written by
Linda Vazquez
Updated over a week ago
Trial
What if I need extra time for the trial?
Written by
Emily
Updated over a week ago
How much is your training?
Written by
Emily
Updated over a week ago
What does an account manager do?
Written by
Emily
Updated over a week ago
How long is the contract for?
Written by
Emily
Updated over a week ago
Do I have to sign a long-term contract?
Written by
Emily
Updated over a week ago
Does my free trial limit any features?
Written by
Emily
Updated over a week ago
How does the Free trial work?
Written by
Emily
Updated over a week ago
What happens when the trial finishes?
Written by
Emily
Updated over a week ago
How do I start the configuration?
Written by
Emily
Updated over a week ago
Data and Security
Network Requirements
Network configurations your organization may need to have in place to fully support GoAudits functionalities
Written by
Emily
Updated over a week ago
Strict Password Policy (optional feature)
Written by
Emily
Updated over a week ago
Is GoAudits Safe?
Written by
Emily
Updated over a week ago
The GoAudits REST API
To get more out of GoAudits, you can use our REST API to do all sorts of useful things, like tracking what your auditors do and export data.
Written by
Jennifer
Updated over a week ago
Can I export the Audits?
Written by
Emily
Updated over a week ago
Can I export the Reports?
How to export reports into Excel or CSV format.
Written by
Emily
Updated over a week ago
GDPR and How It Works at GoAudits
Written by
Emily
Updated over a week ago
Information Security
Written by
Emily
Updated over a week ago
What happens to my Data and the Company information if I decide to leave GoAudits?
Written by
Emily
Updated over a week ago
How will GoAudits maintain continuity of service?
Written by
Emily
Updated over a week ago
Support
What are your average response times for support requests?
Written by
Emily
Updated over a week ago
I am getting the "Please enter person seen" message on the screen. What does this mean and how to rectify this?
Written by
Emily
Updated over a week ago
How to Delete a Form/Checklist and How to Restore a Deleted Form/Checklist
Written by
Emily
Updated over a week ago
What are your Support Hours?
Written by
Emily
Updated over a week ago
What if something goes wrong?
Written by
Emily
Updated over a week ago
I have made changes on the portal and I can't see them on the app?
Changes made on the portal and can't be seen on the app
Written by
Emily
Updated over a week ago
Setup
How do I import a newly created checklist onto the Mobile App?
Written by
Emily
Updated over a week ago
Can I use GoAudits on more than one device?
Written by
Emily
Updated over a week ago
How long does it take to convert a file into a GoAudits Audit?
Written by
Emily
Updated over a week ago
Can I create my own Checklist and add questions?
Written by
Emily
Updated over a week ago
How long will it take to setup the GoAudits solution?
Written by
Emily
Updated over a week ago
Tooling
How often do I need to update the product?
Written by
Emily
Updated over a week ago
What if there is a feature that is not available, but I want it?
Written by
Emily
Updated over a week ago
Which Mobile devices are supported?
Written by
Emily
Updated over a week ago
Does GoAudits integrate with any 3rd Party Apps?
Written by
Emily
Updated over a week ago
How many audits can I run?
Written by
Emily
Updated over a week ago